Product Warranty & Coating Warranty.
20-Year Warranty.
Product Warranty, Coating Warranty, and Hardware Warranty, all backed for 20 years from the date of installation.
What's covered and for how long.
Product Warranty & Coating Warranty.
We warrant the shutter profile components in the product known as Prestige Plantation Shutters. The plantation shutters poly-resin profiles are warranted for a period of 20 years from the date of installation against decomposition, provided that the product is installed internally.
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A separate warranty is given by the Manufacturer for a period of 20 years for the coating on the product. The Coating Warranty guarantees the coating shall not have an imperfection visible to the naked eye in sunlight at a distance of 1.5 metres (other than minor colour variations which may occur between samples supplied).
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All hardware supplied with the shutters (hinges, tracking & locks) is warranted for 20 years. The Warranties apply only when the shutters are installed internally in accordance with the Manufacturer's instructions and used for their intended purpose. The Warranties are not transferable and are only available to the customer to whom the invoice is addressed.
Warranty Commencement
The Warranties shall be valid once the installer has completed the installation of the products and payment has been made in full.
Poly-Resin Profiles.
There is a tolerance in manufacturing shutters that allows for small variations in light gaps between plantation shutter blades. Light gaps are not to be inspected when the blades are fully closed but rather with a 4–6mm separation between the blades. Plantation shutters are not designed to, and should never be sold as, a complete block-out product.
Everything you need, nothing hidden.
What's Covered?
Poly-Resin Profiles.
The shutter profile components are warranted for 20 years from the date of installation against decomposition, provided the product is installed internally.
Paint & Coating.
A separate 20-year Coating Warranty guarantees the coating shall not have an imperfection visible to the naked eye in sunlight at 1.5 metres distance.
Hardware.
All hardware supplied with the shutters, hinges, tracking and locks are warranted for 20 years against failure.
A few things worth knowing upfront.
What's Not Covered?
Defects due to any contamination, pollution, surface dirt or staining.
Any unreasonable or unusual use, or failure to carry out normal maintenance and cleaning.
Damage caused by damage to the building, acts of God, accidents or intentional damage.
Misuse of any kind including oversize panels, faulty assembly, faulty handling or faulty installation.
Any modification or repair to a shutter panel or frame by a person other than an authorised installer.
Use of silicon based sprays or abrasive cleaning agents on the product.
Claims not notified to Prestige Shutters in writing within one calendar month of first detecting the defect.